Front Row Solutions9.3

Front Row Solutions Overview

Front Row Solutions provides a unique Business & Sales Productivity, Accountability, and Management system that fulfills the promise of Real-Time information. Our software provides both management and sales representatives with an instant overview of their performance at any given moment. By capturing client interaction information with mobile devices and smartphones Front Row is able to provide real-time business data and metrics at your fingertips. This provides invaluable insight to provide direction and training to your staff. With our system, effective client call tracking and employee tracking are now possible enabling your company to enhance performance.
How it Works
The two main components to the Front Row system are:
1) Client Interaction Reporting and Information Capturing
Users can capture and deliver Client interaction information seamlessly into Front Rows management dashboard via, a web/mobile browser and our smartphone app's. This process can provide comprehensive business reporting metrics and take as little as 15 seconds after each sales call or customer interaction.

2) The Front Row Solutions Dashboard
The data and metrics captured are sent to the Front Row System where it is processed, in real time, and displayed in our Dashboard. This Real Time information allows managers and executives to gain valuable insight in to business activities and Key Performance Indictors 24 hours a day, 365 days a year. The reporting, charting and dashboard capabilities provide a full suite of standard, customized and comparison reporting features. The Dashboard platform is web-based software, eliminating the need for additional costly software purchases. Following consultation, Front Row can set up a new fully customized company account in less than 48 hours.

iOS Overview
In order to make the data entry as quick and easy as possible Front Row has designed and built an application for the iPhone and iPad. The iOS application significantly improves our users experience with the Front Row System and provides the fastest way of entering client activities.
The iOS version incorporates two of the most important functions needing to be performed by Font Row users 1) Entering Activity Cards for Client interactions and 2) Entering New Client Accounts.
In order for the iOS application to be useful for a user they will need to have an active account on the Front Row Solutions platform.

When a user launches the iOS application they are presented with a screen that has many choices
Answer Activity Card - Answer pre-determined questions about your interaction with a customer and submit that report in seconds

View Clients - View Clients and past visits, notes, documents, map address and more

Create Clients - Adding a New Client to your account list

Prospecting - Where you can look for businesses near you and map them

Dashboard - you can view all of you past call activity in one place

Group Message - Post messages for the entire company to see and respond to, it's your private company chat room

My Schedule - View and create appointments and tasks with this feature, assign tasks to anyone in the company and appointments for any clients. Tasks and Appointments will be sent to your devices calendar and an invite sent to you by email.

Notifications - Executives, managers and administrators can send a push notification to some or all of the app users. Let them know immediately of a change or news.

Mileage Tracker - track your mileage and send mileage reports by email, mileage can be entered manually or automatically using GPS

Expenses - Track your expenses and send expense reports by email

Message Log - view the status of Activities you have submitted and the details of these messages

Continued use of GPS running in the background can dramatically decrease battery life.

Version History You can now control whether a Contact Question is optional or required.

The Contact Question type is now selectable in activity cards

Admins can mark the Contact Question as mandatory or optional

Prevents users from skipping required contact selection

Improves data completeness and reporting accuracy

This gives teams more control over field data capture while still keeping the experience fast and simple for reps. 9.3 12/23/2025 This version allows for increased account sort and filter by address, city, state and zip code. 9.2 10/22/2025 The update allows for users to input address and contact information at the creation of a new account. 9.1 08/23/2025 The updated version of the app allows for hiding activity card questions and/or responses without deleting submitted data. 9.0 06/20/2025 New functionality allows 1 activity response to "Complete" an activity submission. Bug fixes for follow up "task emails" for follow up dates/dates and times. 8.9 08/23/2024 New functionality allows for direct access to the activity card summary as well as an activity card progress indicator. 8.8 05/27/2024 Update allows for add or edit of contacts directly in the activity card. 8.7 05/07/2024 Update to the group message functionality. 8.6 06/02/2023 Bug fixes for phone and mapping functionality. 8.5 05/01/2023 Bug fixes for notes and contacts. Enhancement to dashboard functionality. 8.4 04/11/2023 Updated functionality for deeper account searches. Ability to access camera and upload photos from in app. 8.3 03/23/2023 Front Row Solutions has developed the app in React Native. This allows for faster and easier data submission, as well as a more fluid U/I. This also allows us to support the apps in a better fashion. 8.2 03/10/2023 Updating functionality to search accounts by City/State or Zip Code 8.0 08/18/2022 Increased date and time stamp functionality. 7.9 07/31/2022 Enhanced functionality to capture updated data submissions. 7.8 07/15/2022 Enhanced functionality for notifications that displays underlying data submissions. 7.7 05/27/2022 Revamped notifications feature. 7.6 05/06/2022 Bugfix when updating submissions.
Child account creation bug fix. 7.5 03/19/2022 Ability to distinguish between sales reports in the previously submitted section. Allowing easier activity re-submission. 7.4 11/16/2021 Task and calendar upgrade. 7.3 09/23/2021 Software updates to make the app cleaner and faster.
Create and view for ideal account creation.
Enhanced my schedule feature:
-Quick and easy task creation.
-Ability to complete a task and assign it to others.
-All tasks auto populate your native calendar. 7.2 07/28/2021 • Home page organizational icons enhancement.

• Decimal place functionality cohesiveness between app and reports.
• Message queue improvement for customer support and data tracking. 7.1 04/01/2021 Improved Client List loading, now loads after log in
Full Client list view control from Admin panel
Email sync functionality 7.0 12/29/2020 Support for restricting Activity Card views by Account Type.
Bug fix to support Parent/Child relationships
Display changes to accommodate Dark Mode
Support for iOS 13
+ 6.04 11/07/2019 Bugs fixed causing App to crash for some Users 6.03 07/31/2019